CIMCON Software Acquires Finsbury Solutions FAQ

CIMCON Software Acquires Finsbury Solutions, Expanding its Market Leadership in End User Computing (EUC) Governance, Risk and Compliance (GRC) Management Solutions

Dear Customer,

This is to inform you that CIMCON Software, a leading provider of End User Computing (EUC) Governance, Risk and Compliance (GRC) Management solutions, has acquired Finsbury Solutions Ltd. effective July 21, 2023.

This strategic acquisition further strengthens CIMCON's customer portfolio and enhances its ability to offer end-to-end compliance solutions that meet the evolving needs of its clients. In an increasingly complex regulatory environment, customers will benefit from an innovative and comprehensive suite of solutions that address their compliance and risk management needs more effectively.

About CIMCON Software

With thirty (30) years of experience, CIMCON Software is widely recognized as the Market Leader in End User Computing (EUC) Governance, Risk and Compliance. CIMCON has over 600 customers in 30 countries, including the top global companies in banking, insurance, asset management, life sciences, energy and a wide range of other industries.

CIMCON’s comprehensive product portfolio includes desktop solutions such as eInfotree™ Excel Desktop for 21 CFR Part 11 compliance, XLValidator for spreadsheet validation and eInfotree Access Desktop. Web-based solutions include eInfotree QMS with integrated Training Module, Transform Form Management, and LabMonitor for Part 11 Lab Compliance, and IntegPro for Audit Management. These comprehensive set of solutions enable organizations to manage and mitigate risk, ensure compliance with regulations, and drive operational excellence.

As an existing customer of Finsbury, this transaction will benefit you in several ways:

  • Dedicated Customer Support: CIMCON has a large and dedicated support team that is highly responsive to customer questions and support requirements. You will benefit from this larger support team.
  • Large R&D Team: CIMCON has a large and dedicated R&D team that ensures that products always stay on the leading edge of technology and evolve to support the broader technology landscape. This includes the latest versions of Excel and Microsoft Office, Windows, SQL, Cloud, virtual environments and similar other platforms.
  • Product Portfolio: CIMCON provides a wide range of industry leading products and solutions that are modern, innovative, scalable and user friendly. These products benefit from CIMCON’s thirty (30) year history of product leadership and innovation, and from the feedback received from hundreds of customers over these years that is now incorporated into these products. You will benefit from an expanded portfolio of products, that can meet all your end-to-end needs for compliance and risk management.
  • Expanded Services: You will have access to a larger range of services from CIMCON, that includes software installation, configuration, training, validation, managed services, integrations, reporting, and similar other services.

Frequently Asked Questions (FAQ)

1. What happens to our software contracts with Finsbury?

Your contracts with Finsbury have automatically been assigned to CIMCON Software. CIMCON has now assumed all the rights and obligations of the existing contracts.

2. Who shall be my point of contact going forward?

A dedicated Account Manager will be assigned to your account, and will serve as your point of contact for all questions (other than technical support).

3. How do I continue to get Customer Support?

Please email support@cimcon.com for all your customer support questions and queries. Our dedicated support team will respond to you right away, and provide all necessary assistance.

4. How will our company be invoiced going forward?

When it is time for your maintenance renewal, you will receive an invoice from CIMCON’s Finance Team at finance@cimcon.com. If you have any questions in the meantime, you can contact your dedicated account representative.

5. Additional Questions:

If you have further questions, email info@cimcon.com or your dedicated account manager, once that is assigned to you.

Thanking you and assuring you of our best services always,

CIMCON Software, LLC
234 Littleton Road, Westford, MA 01886, USA
www.part11solutions.com